24/7 Cancer Care Navigation Services
Hearing the words “you have cancer” is the start of what can be a challenging journey — emotionally, physically, financially. The Navigation Center is a free service that can help every step of the way. Our navigators work with you, your loved ones and all members of your care team.
Reaching us:
- Call us 24/7 — day or night, during the week, weekends and even on holidays to hear a real voice and get answers.
- Email Navigation@Avera.org. We respond to emails Monday – Friday, 7 AM – 6 PM.
888-422-1410
Oncology Education and Support Hub
A cancer diagnosis creates a whirlwind of emotions and decisions. Navigators support and educate patients in real time. No matter how your life has been touched by cancer, there’s help and hope. Whether you need assistance managing cancer symptoms, have questions on medicine or need emotional support, we’re available to you. Navigators guide you with the right information, backed by effective resources and education.
Regardless of the type of cancer or where you receive care, a real voice is waiting with answers. And it’s not just any voice. Oncology-trained registered nurses and master-prepared social workers will take your call.
What Navigators Help With
- Questions on diagnosis, medicine and side effects
- Appointment facilitating and confirmation
- Connection to community resources
- Symptom management
- Emotional and social support
- Care team coordination
- Managing risk and prevention
- Financial assistance
- Cancer education and resources
- Travel and lodging options
Language barriers do not get in the way. If you speak Spanish or another language, let a navigator know and we’ll connect you with an interpreter for help.
Commonly Asked Questions
It’s normal to have questions during uncertain times. What you share with us will be kept confidential between you and your care team. Our goal is to provide you with peace of mind for your individual situation.
- “I was just diagnosed with cancer. Now what?”
- “What can I do to support my loved one during cancer treatment?”
- “I have cancer and worry often. What can I do to feel better?”
- “Should I be doing a clinical trial?”
- “What cancer screenings should I have done and where do I get them?”
Other Ways to Seek Answers
Besides our cancer support phone line, you may want to do your own research as well. We encourage you to be as informed as possible to lower stress and reduce surprises. Here are some additional resources:
After Diagnosis
From treatment to potential side effects, learn about what to expect when becoming a patient.
Plan Your Care
Support & Resources
Rely on the Avera Cancer Institute’s variety of support services to remove as many worries as possible.
View Resources
Classes & Events
Discover a safe place to honestly share fears and hopes throughout your cancer journey.
Upcoming Events
Cancer Health Library
Find more cancer information, like risk factors, types, side effects, procedures and treatments.
View Resources
