Avera Patient Refunds

The refunds portal has privacy and security safeguards in place to protect your information. The refunds portal also conforms to industry security standards such as: requirements of the Gramm-Leach-Bliley Act (GBL), the Payment Card Industry Data Security Standard (PCI-DSS) and the rules governing the ACH Network (NACHA). Always remember to only log on to the refunds portal from a personal or non-public computer.

You can access the portal from any internet-ready device. For security purposes for anything personal or banking information, we recommend devices have a firewall and antivirus software installed. Message and data usage fees may apply on some devices. Check with your wireless provider for more information.

Please ensure the information you are entering is correct and that you are logging in within 10 days of receiving the email.

Each payment method has a "More Info" link located at the bottom the payment tile. Please click on the link to obtain a description of the how the payment method works.

A payment receipt page will display after you have submitted your request, and you will receive a confirmation email as well.

You will have 10 calendar days to submit through the online portal process. After 10 days, your access will expire, and a check will be issued and mailed to the address on file with Avera Health.

If you have chosen check as your payment method, you can update the refunds portal with the address where you want to receive the mailed check.

Once you have completed the payment method selection process, it cannot be changed.

The time to receive your payment depends on the payment method selected. Direct to debit card is the fastest method, which could be received in as fast as 30 minutes. Mailed checks could take up to 10-15 days depending on mailing times.

You have exceeded your login attempts with incorrect information or your site access has expired. Your check has been mailed to the address on file with Avera Health.

Contact Avera Health patient financial services at 605-322-6400 or toll-free 888-370-6525 for general questions. Contact Commerce Bank at 855-893-1292 with questions regarding an established

Direct deposit payments only process when the Federal Reserve is open. The Federal Reserve is not open on weekends and federal holidays. When using the quoted timeline, please allow time to account for weekends and federal holidays.

Please read the Commerce Bank terms of use carefully before using this service (the “portal”) to process refund identified as owed to you by Avera. Commerce Bank is an independent third-party financial institution.

Avera identifies patient refunds in compliance with federal and state requirements. Please review your refund. If Avera identifies that a patient was issued refund in error, Avera will send the patient a statement explaining the refund error and requesting payment on amounts due to Avera. Avera understands the importance of the privacy of your personal information. Avera describes the use and disclosure of your information through our notice of privacy practices.

You are responsible for your use of the portal. You must keep your password secure and confidential. You are responsible for the data you upload and enter into the portal. You are responsible for all activity with your account. You must use commercially reasonable efforts to prevent unauthorized access to your account. You must notify Avera and Commerce Bank promptly of any unauthorized access.

If you have any questions regarding this portal, your patient account or any other question related to the refund, call 605-322-6400 or toll-free 888-370-6525 to speak with an Avera financial account representative.