Planning a stay at an Avera hospital for a procedure, to visit a loved one or to celebrate a new addition to your family? With over 60 medical specialties, Avera offers a full continuum of health services with nationally recognized quality to help you find the care you need. We welcome and encourage patients and visitors to learn what to expect before arrival for the best possible experience.
Welcoming New & Returning Patients
As part of our commitment to quality, Avera treats all patients with dignity and respect, as a region-leading integrated health system and ministry of the Benedictine and Presentation Sisters. We support you by giving the information needed to understand your condition and make decisions about your treatment. If you have specific questions on becoming our patient, contact the facility you plan to visit.
To meet the needs of and protect the health and well-being of our patients, visitors and staff, please keep the following in mind:
- All Avera locations are tobacco free, including buildings, sidewalks, parking lots and lawns on properties of hospitals and clinics.
- If needed, a patient services representative will assist you by coordinating interpreter services offered in-person, and over video conference or telephone for over 200 languages.
- Avera takes your privacy seriously and protects personal and medical information throughout the entire Avera health care system.
- To manage the impact of stresses on everyday life associated with illnesses, Avera social workers can aid you with community resources, information on Advance Directives and other services.
Your Care & Safety
Managing Costs of Care Received
Avera is committed to providing high-quality health care while being mindful of the costs to our patients. To avoid any financial surprises or hardships, we encourage you to understand the type of insurance you carry, along with other health care accounts.
Patient Education & Medical Information
Patients have rights to respectful care, information and involvement in decisions, as well as responsibilities to follow care plans and rules. Avera is dedicated to treating every patient with compassion, dignity and respect, along with providing reliable medical services.
Medical Records
As you move forward in your health care journey, you or your doctor might need your Avera medical records. Records are released in accordance with state and federal laws depending on where you received services at Avera facilities throughout Iowa, Minnesota, Nebraska and South Dakota.
Request Records
Advance Directives
Advance medical directives are legal forms that allow you to state your health care wishes if you become unable to do so. These papers let others know about your wishes and can help guide your care. It is important to learn about the choices of medical care and discuss the kinds of treatment you want before the need arises.
Learn More
Rights & Responsibilities
As a patient, you have the right to be well-informed and actively participate in decisions regarding your care and treatment. Our health care providers and facilities are required to uphold your rights according to state laws. It is also important for you to acknowledge that we have the right to expect a certain level of conduct from you as a patient.
Find Out More
Privacy Practices
Avera takes your privacy very seriously. We want you to feel safe knowing your personal and medical information is protected across the entire Avera Health system. Learn about privacy practices and what to do if you have any privacy concerns.
See Privacy Notice
More Services & Resources
